These Terms & Conditions apply to the use of thejulieclinic.com and bookings and services offered by Julie Skincare Spa (“Julie,” “we,” “us,” or “our”).
Please review these terms before booking or purchasing a service. Additional terms specific to a treatment, package, or promotion will be explained before you agree to proceed.
1. Website Information
Our website provides general information about our services. It does not replace an individual consultation, diagnosis, or advice from a qualified healthcare professional.
Treatment descriptions, photographs, and testimonials illustrate services and individual experiences. They do not guarantee the same results for every client.
2. Consultations and Bookings
Submitting an inquiry through our website does not confirm an appointment. An appointment is confirmed when our team confirms the date, time, and location with you.
Where a consultation is advertised as free, any additional paid assessment or treatment will be explained before you agree to proceed.
Please provide accurate contact details so we can respond to your inquiry and communicate any appointment changes.
3. Treatment Suitability and Consent
Treatments are subject to an individual assessment. Please inform the treating professional about relevant medical conditions, allergies, medications, pregnancy, and recent procedures.
We may recommend changing, postponing, or declining a treatment if it is unsuitable. Parent or guardian consent will be required where applicable.
Relevant treatment information, risks, expected benefits, and aftercare will be explained before treatment. These terms do not replace treatment-specific informed consent.
4. Prices, Payments, and Packages
Prices, service inclusions, and payment requirements will be confirmed before purchase. Additional services or charges require your agreement.
Any deposit requirement and its cancellation or refund conditions will be disclosed before payment.
For packages and promotions, applicable conditions—including session numbers, validity periods, exclusions, and transfer restrictions—will be provided before purchase. Subsequent price changes will not alter an already confirmed purchase without your agreement.
5. Cancellations and Rescheduling
Please contact us as early as possible if you need to cancel or change your appointment. Rescheduling is subject to availability.
Late arrival may require an adjustment to the appointment or a new booking so that the service can be provided appropriately.
Any cancellation fee, missed-appointment charge, or deposit forfeiture must be disclosed and agreed to before booking or payment. If we need to cancel an appointment, we will offer rescheduling or an appropriate refund for the service we cannot provide.
6. Refunds and Unused Sessions
For refund requests, please contact us with your booking or payment details and the reason for your request.
Requests concerning deposits, prepaid services, or unused package sessions will be assessed according to the terms disclosed before purchase, services already provided, and applicable consumer rights.
If a treatment course becomes unsuitable, contact us before your next session so we can review the remaining services and discuss appropriate options.
Where a refund is due, we will confirm the amount, payment method, and expected processing time. Nothing in these terms limits any refund or remedy available under applicable law.
7. Results and Aftercare
Treatment outcomes vary depending on individual skin condition, suitability, treatment plan, and other factors. A specific or permanent result is not guaranteed.
Please follow the aftercare guidance provided and promptly report any unexpected reaction or concern. For a medical emergency, seek immediate medical assistance rather than waiting for a response through this website.
8. Privacy and Content Ownership
Our handling of personal information is described in our Privacy Policy.
Website text, photographs, branding, and other materials belong to Julie or their respective owners. They may not be reproduced or used commercially without permission, except where permitted by law.
9. Questions and Complaints
For questions about appointments, services, payments, or complaints, contact:
Julie Skincare Spa
Phone: +63 954 175 8387
Address: Ground Floor, Newgrange Condotel, #32 Timog Ave, Laging Handa, Diliman, Quezon City, Metro Manila 1103, Philippines
Website: thejulieclinic.com
Please provide your appointment details and a description of your concern so we can review it and discuss the appropriate next steps.
10. Applicable Law and Changes
These terms are governed by the laws of the Philippines. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.
Updates will be published on this page and apply prospectively. They will not remove rights attached to an existing purchase.