Julie Skincare Spa (“Julie,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information collected through thejulieclinic.com and when you contact us or use our services.
1. Information We Collect
We collect information you provide when requesting a consultation, making an appointment, or contacting us, including your name, phone number, location, and inquiry details.
When relevant to your treatment, we may also request information about your skin concerns, health history, allergies, medications, and previous procedures. Treatment records and photographs may be collected where appropriate and permitted by law.
Please do not submit sensitive medical information through the website’s general inquiry form.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and arrange appointments.
- Assess treatment suitability and provide requested services.
- Communicate appointment details and aftercare guidance.
- Maintain service and payment records.
- Address feedback, complaints, and legal obligations.
We process information on an applicable lawful basis, including consent, providing services you request, and complying with legal obligations. Sensitive personal information is processed only where permitted by law.
Where consent is required for promotional communications, we request it separately. You may ask us to stop sending marketing messages at any time.
3. Information Sharing
We may share relevant information with authorized personnel and service providers who support our website, communications, payments, or service administration, where necessary for these purposes.
We require appropriate confidentiality and data protection safeguards when providers process information on our behalf. We may also disclose information where required by law or necessary to establish, exercise, or defend legal claims.
4. Cookies and Third-Party Features
Our website includes third-party features such as Google Maps and embedded YouTube videos. These services may receive technical information, including your IP address and browser details, and may use cookies depending on your interaction and their settings.
You can manage cookies through your browser settings. Restricting cookies may affect some website features. Third-party services handle information according to their own privacy policies. Where legally required, consent will be requested before optional tracking is activated.
5. Photographs and Testimonials
Consent to treatment does not automatically authorize the use of your photographs or testimonial in advertising.
We request separate permission before publishing identifiable client photographs or testimonials for promotional purposes. You may contact us to withdraw permission for future use. Withdrawal does not affect processing that was lawful before withdrawal or records we must retain.
6. Data Retention and Security
We retain personal information only as long as reasonably necessary for the purposes described in this policy, applicable recordkeeping requirements, and the resolution of disputes or legal claims.
Retention depends on the type of information, our ongoing relationship with you, and relevant legal requirements. When information is no longer needed, it is securely deleted or anonymized.
We use reasonable organizational, physical, and technical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
7. Your Privacy Rights
Subject to applicable Philippine law, you may request access to or correction of your information, object to processing, request erasure or blocking, and exercise applicable data portability rights.
Where processing relies on consent, you may withdraw it. Some requests may be subject to legal exceptions or recordkeeping obligations. We may verify your identity before responding.
You may also raise concerns with the Philippine National Privacy Commission through privacy.gov.ph.
8. Contact Us
For privacy questions or requests, please contact Julie Skincare Spa and ask for the person responsible for data privacy.
Phone: +63 954 175 8387
Address: Ground Floor, Newgrange Condotel, #32 Timog Ave, Laging Handa, Diliman, Quezon City, Metro Manila 1103, Philippines
Website: thejulieclinic.com
9. Policy Updates
We may update this policy to reflect changes in our services, data practices, or legal requirements. The current version will be available on this page. Where required, we will provide additional notice or obtain consent for material changes.